Returns & Exchanges
We hope that you love our products but, if you are unhappy in any way, we shall give you a full refund or exchange, subject to the following terms and conditions.
For all returns and cancellations made in accordance with these terms, we shall, if requested, issue a full refund including the basic shipping cost paid without undue delay and not later than 14 days after the day we receive back from you all of the cancelled goods which have been supplied or evidence that you have returned all such goods, or, if no goods were supplied, 14 days after the date your notice of cancellation is received by us.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and you will not incur any fees for the re-imbursement.
There are no refunds for products unless the product is unopened or shown to be defective. In order to return goods, the customer must email or call and obtain a return authorization before sending the product back. Returns without authorization will be refused. An in store credit will be issued to the customer for the purchase price less a 15% restocking charge. Shipping charges are not refundable. Returns will not be accepted on products 14 days or older.
If a product is found to be defective, the customer should immediately email or call and obtain an authorization to ship the defective item back to newpapers. The item will be replaced.
Goods are faulty if they are received damaged or where a manufacturing fault occurs.
If your item is faulty when you receive it, you can return it for a refund. Simply return the faulty goods to us within 14 days of the day you received them.
If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.
If you would like to exchange a faulty item instead of obtaining a refund, this can only be replaced for the same product in the same size, subject to availability.
For purchases within the EU, you have a statutory right to cancel your order, without giving any reason, within 14 days from the date on which the last of the goods you wish to cancel are delivered to you. To exercise this right, you must inform us by email to:firstname.lastname@example.org . To qualify for this right,a cancelled order must be returned no later than 14 days from the date you communicate your notice of cancellation to us.